At Kaleya Studio, we are dedicated to ensuring your complete satisfaction with our jewellery. If, for any reason, you are not entirely pleased with your purchase, our return policy is designed to facilitate a seamless and straightforward process.

1. Eligibility for Returns

• Timeframe: We welcome free returns within 30 days of delivery or store pickup.

• Condition: Items must be returned unworn, in perfect condition, and accompanied by all original packaging, including tags, box, and pouch.

• Complete Sets: Items purchased as part of a set must be returned as a complete set; individual pieces cannot be returned separately.

• Lab-Grown Diamonds: Returns of lab-grown diamond pieces must include the original SCS certification.

2. Non-Returnable Items

Please note that the following items are not eligible for return:

• Personalised or Engraved Items: Due to the customised nature of these products, they cannot be returned or exchanged.

• Used Piercing Earrings: For hygiene and safety reasons, earrings that have been used for piercings are non-returnable.

• Gift Cards: All gift card purchases are final and cannot be returned or refunded.

• Final Sale Items: Items marked as 'Final Sale' at the time of purchase are not eligible for return or exchange.

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our Customer Service team at support@kaleyastudio.com within the 30-day return window to inform us of your intent to return. Please provide your order number and the reason for the return.

2. Return Authorisation: Our team will provide you with a Return Authorisation Number (RAN) and detailed instructions on how to proceed.

3. Packaging: Securely package the item(s) in their original packaging to prevent damage during transit.

4. Shipping: Ship the item(s) to the address provided by our Customer Service team. We recommend using a tracked and insured delivery service to ensure the safe return of your item(s).

4. Refund Process

• Inspection: Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the return criteria.

• Processing Time: Refunds will be processed within 5-7 business days after the inspection is complete.

• Method of Refund: Refunds will be issued to the original payment method used during the purchase.

5. Important Considerations

• Shipping Fees: Original shipping fees are non-refundable.

• Return Shipping Costs: Customers are responsible for return shipping costs. Additional return fees, if applicable, will be deducted from your refund.

• International Returns: Customers returning items from outside the specified countries are responsible for return shipping costs and any associated duties or taxes. We recommend using a tracked and insured service to ensure safe delivery.

For any questions or further assistance, please contact our Customer Service team at support@kaleyastudio.com.

Please note that this return policy does not affect your statutory rights.