FAQs
Orders & Payments
How can I place an order?
You can place an order through our website by adding items to your cart and following the checkout process.
What payment methods are accepted?
We accept major credit and debit cards, PayPal, and other payment options as listed at checkout.
Is it safe to use my credit card on your website?
Yes, we use secure encryption technology to protect your personal information.
Can I modify or cancel my order after placing it?
Please contact our customer service team as soon as possible. If your order hasn't been processed, we may be able to accommodate changes or cancellations.
Shipping questions
What is your free shipping policy?
We offer free standard shipping on all orders over £50 within the UK. For orders under £50, a standard shipping fee applies.
What shipping options are available?
We offer standard and express shipping. Delivery times and costs are calculated at checkout based on your location.
Do you ship internationally?
Currently, we ship within the UK. Please check our website for updates on international shipping.
How can I track my order?
Once dispatched, you'll receive a tracking number via email to monitor your order's progress.
What should I do if my order hasn't arrived?
If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unworn items in their original packaging. For more information please visit our return policy page.
How do I initiate a return or exchange?
Contact our customer service team with your order details to start the return or exchange process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned items.
Are there items that cannot be returned?
Personalised items and earrings (for hygiene reasons) are non-returnable unless faulty.
Product Information
Is your jewellery waterproof?
Yes, our jewellery is designed to be 100% sweatproof and waterproof, heat-resistant, and ten times more durable than gold-plated pieces.
What materials are used in your jewellery?
Our pieces are crafted from high-quality 316L stainless steel and/or recycled sterling silver, known for its durability and resistance to tarnishing.
Is your jewellery hypoallergenic?
Yes, our jewellery is hypoallergenic and suitable for sensitive skin.
How do I care for my jewellery?
To maintain its shine, clean your jewellery with a soft cloth and store it in a dry place. Avoid exposure to water, perfumes, and lotions. Please read our full guide on how to care for your jewellery.
Do you offer custom designs?
Currently, we do not offer custom designs but are exploring this option for the future.
Sizing & Fit
How do I determine my ring size?
Refer to our Size Guide for instructions on measuring your ring size accurately.
Are your bracelets adjustable?
Some of our bracelet designs are adjustable. Please check the product description for specific details.
What if the jewellery doesn't fit?
If your piece doesn't fit, you can exchange it for the correct size within our 30-day return policy.
Account & Newsletter
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and manage your preferences.
How can I subscribe to your newsletter?
You can subscribe by entering your email address in the newsletter sign-up section at the bottom of our homepage.
How do I unsubscribe from the newsletter?
Click the 'unsubscribe' link at the bottom of any newsletter email.
Contact Us
How can I contact customer service?
You can reach us via email at support@kaleyastudio.com.
What are your customer service hours?
Our team is available Monday to Friday, 9 am to 5 pm GMT.
Where is Kaleya Studio located?
We are an online-based company operating from London, UK.