OUR FAQS
DO YOU HAVE A WARRANTY POLICY?
Crafted with precision and built to endure, each piece of our handmade jewelry reflects our dedication to excellence. Our confidence in our craftsmanship is backed by a comprehensive two-year warranty from your purchase date.
This warranty protects against manufacturing defects, but please note it doesn't cover:
- Lost or stolen items
- Natural wear including scratches, tarnishing, or stone fading
- Damage from chemicals, water exposure, or rough handling
- Alterations by anyone other than our artisans
Keep your treasured pieces beautiful by treating them with care.
WHAT IS THE RETURN POLICY?
We welcome free returns within 30 days of delivery or store pickup for customers in the US, Canada, UK, Australia, and Germany. Returns must be processed in the original country of purchase.
To ensure a smooth return:
- Items should be unworn and in perfect condition
- Include all original packaging (tags, box, and pouch)
- Return complete sets only - individual pieces cannot be returned
- Lab Grown Diamonds must include SCS certification
Not eligible for return:
- Engraved/monogrammed items
- Used piercing earrings
- Gift cards
- Final sale items
Please note: Original shipping fees are non-refundable. Customers are responsible for return shipping costs, and additional return fees, if applicable, will be deducted from your refund.
WHAT IS BUY MORE, SAVE MORE?
Unlock bigger savings when you build your collection with our tiered discount program. Add any 2 items to your cart for an instant 10% off your entire order, or maximize your savings with 20% off when you buy 3 or more pieces.
The discount applies automatically at checkout - no codes needed. Watch your savings grow in real-time with our progress bar, which shows exactly how close you are to unlocking the next discount tier. This offer applies to regular-priced items and cannot be combined with other promotions.
5 Year colour warranty
EverShield PVD+ represents the pinnacle of jewelry protection technology, combining advanced Physical Vapor Deposition with our proprietary protective matrix.
This revolutionary coating system creates an ultra-thin, virtually impenetrable shield that preserves your jewelry's brilliant finish while providing superior resistance against daily wear, scratches, tarnishing, and environmental factors. Each piece treated with EverShield PVD+ undergoes a rigorous multi-stage process in our state-of-the-art facility, ensuring unparalleled adhesion and durability.
Our confidence in EverShield PVD+ technology is backed by an industry-leading 5-year color warranty, guaranteeing that your jewelry will maintain its luxurious appearance and vibrant hue. This innovative coating system not only enhances the natural beauty of your jewelry but also creates a protective barrier that's 10x harder than traditional finishes. Whether exposed to daily activities, cosmetics, or varying weather conditions, EverShield PVD+ ensures your precious pieces remain as stunning as the day they were crafted.
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